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info@vivababy.com

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Home»Customer Service»About Us
 
  Privacy policy
  Viva Baby is committed to respecting your privacy and recognizing your need for appropriate protection of your personal information. The purpose of this privacy policy is to inform you how we collect your personal information and how we use it.
 
  Collecting Information about you.
  We will require personal information such as your name, address, contact details and your credit card information if you decide to purchase a product, order a brochure or enter a promotion. Without this information we will not be able to process your order or contact you should we need to talk to you about your order.
   
  Using Information about You
  Any information we hold (because of any agreement or otherwise) will be used to:
 
  • Identify you when you contact us
  • Carry out payment processes such as authentication and authorisation
  • Run our business efficiently.
  • For marketing purposes we may share your information with organisations who are
    our business partners to contact you advising you about goods and services if you
    have indicated that you agree to receive such information. If you do not want to
    receive this information, no further action is necessary. Nor is further action
    necessary if you have previously indicated to us that you do not want to receive
    such marketing material.
  • To make sure that we follow your instructions correctly and to improve our service
    through training of our staff, we may monitor and record any communication
    between you and us.
   
  Updating/Deleting information about you
  You can update your personal information by going to the Customer Service section of our website. If you do not wish to receive any further information from Viva Baby, then please send us an email to info@vivababy.com and we will remove your details from our mailing lists.
   
  Cookies
  As with most other websites we do use cookies. Cookies are files that web browsers place on a computer's hard drive which help us to identify whether you have visited the site previously so that we can make the experience as meaningful to you personally as is possible.
   
  Security
  We use sophisticated encryption and authentication tools to protect our website and your personal information. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen. For additional security, once your payment has been approved by our bank, all your credit/debit card information is removed from the internet.
   
  We urge you to keep your password in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have completed your visit. This is to ensure that others cannot access your account, especially if you share your computer with others (e.g. libraries, internet cafes, hotels etc.). This is standard practice for accessing any web site where you hold personal information (e.g. banking).
 
  Your Feedback
  Should you have any questions about any part of our policies, then please send an email to info@vivababy.com.